Kauai Regional ITS Architecture

Functional Requirements: Emergency Call-Taking

Description: This equipment package supports the emergency call-taker, collecting available information about the caller and the reported emergency, and forwarding this information to other equipment packages that formulate and manage the emergency response. This equipment package receives 9-1-1, 7-digit local access, and motorist call-box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.
Functional Requirements:
  1. The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  2. The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
  3. The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
  4. The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
  5. The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  6. The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  7. The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  8. The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  9. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  10. The center shall update the incident information log once the emergency system operator has verified the incident.
  11. The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
Included In: Kauai 911 Dispatch Center
 

The Hawaiian language uses two diacritical markings. The 'okina is a glottal stop; and the kahako is a macron. The State of Hawaii strongly encourages the use of Hawaiian diacritical markings. The National ITS Architecture tool, Turbo Architecture, does not allow for the Hawaiian diacritical markings to be input and as such, customized service package diagrams, operational concepts and other outputs from Turbo are unable to reflect the diacritical markings. To ensure consistency in this ITS Architecture website, no Hawaiian diacritical markings will be used.